Europe Returns & Right Of Withdrawal

FR33DOM Distribution LLC — Europe Market Customers

1. Scope

This Policy Applies To Orders Shipped To Customers Located In The European Union, Norway, Iceland, Liechtenstein, Switzerland, And Gibraltar. For Customers In The European Union, Norway, Iceland, And Liechtenstein, This Reflects Your Legal Rights Under The EU Consumer Rights Directive (2011/83/EU) Or Equivalent National Law. For Customers In Switzerland And Gibraltar, We Extend The Same Terms As A Matter Of Store Policy. If You Are Located Outside These Regions, Please Refer To Our Standard Return & Refund Policy.

2. Contact & Support

Email: support@fr33domwellness.com

Phone: +1 (901) 235 3331

Operational Hours

(US Mountain Standard Time - MST)

  • Monday - Friday : 9AM-5PM
  • Saturday : 10AM-4PM
  • Sunday : Closed.

3. Your Right Of Withdrawal

3.1 You Have The Right To Cancel Your Order And Receive A Full Refund Within 14 Days Of Delivery, Without Needing To Provide A Reason.

3.2 This Right Cannot Be Waived Or Reduced By Any Other Term On This Site.

3.3 If Your Order Contains Multiple Items Delivered On Different Days, The 14-Day Period Runs From The Delivery Of The Last Item.

4. How To Exercise This Right

4.1 Use Our Withdrawal Form, Or Email support@fr33domwellness.com With Your Order Number And A Clear Statement That You Wish To Withdraw.

4.2 Notify Us Before Returning The Item, Within The 14-Day Window.

4.3 Once Notified, You Must Send The Item Back Within 14 Days.

4.4 You Will Receive An Email Confirmation Once Your Request Is Received.

5. Refunds

5.1 We Will Refund The Full Product Price And Standard Delivery Cost Within 14 Days Of Receiving The Returned Item Or Proof Of Return Shipment, Whichever Is Earlier.

5.2 Upgraded Or Expedited Shipping Is Refunded Only At The Standard Delivery Rate.

5.3 No Restocking Fee Applies.

5.4 Refunds Are Issued To Your Original Payment Method.

6. Return Shipping Costs

6.1 You Are Responsible For Return Shipping, Unless The Item Is Faulty, Damaged, Or Not As Described.

6.2 For Bulky Items, We Will Provide An Estimated Return Cost Before You Confirm Withdrawal.

7. Items Excluded From This Right

  • Goods Made To Your Specific Order Or Clearly Personalised
  • Perishable Goods
  • Intimate Or Sanitary Items, Once Unsealed

7.1 Exclusions Are Clearly Stated On The Product Page Before You Order.

8. Faulty, Damaged, Or Incorrect Items

Separate From This 14-Day Right, You Are Entitled To A Repair, Replacement, Or Refund At No Cost For Faulty Or Non-Conforming Goods, Under Your Local Statutory Guarantee.

By Placing An Order, You Acknowledge This Policy. Contact support@fr33domwellness.com With Questions.