Privacy policy

FR33DOM DISTRIBUTION LLC — Effective 31 March 2026

1. Introduction

1.1 FR33DOM WELLNESS (FR33DOM DISTRIBUTION LLC) ("we," "us," or "our") is committed to protecting your privacy.

1.2 This Privacy Policy explains how your personal information is collected, used, and disclosed when you use our website www.fr33domwellness.com and associated services (collectively, our "Service").

1.3 By accessing or using our Service, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy and our Terms of Service.

2. Definitions and Key Terms

2.1 Personal Data — Any information that directly, indirectly, or in combination with other data allows identification of an individual.

2.2 Cookies — Small data files stored on your device to recognise your browser, track activity, and remember preferences.

2.3 Company — FR33DOM WELLNESS (FR33DOM DISTRIBUTION LLC), registered in the USA.

2.4 Service — Services provided via www.fr33domwellness.com.

2.5 Third-Party Services — Fulfilment partners, advertising partners, analytics providers, and other service providers who support our business.

2.6 You — Any individual or entity using our Service.

3. Information We Collect

3.1 We collect personal information when you interact with our Service, including when you:

  • Place an order
  • Register an account
  • Subscribe to newsletters or promotions
  • Respond to surveys or forms
  • Submit a return or refund request
  • Contact our customer support team

3.2 Personal information collected includes:

  • Name and contact information (email, phone, mailing and billing addresses)
  • Transaction and order details
  • Return and refund request details
  • Device and browsing information (IP address, browser type)

4. How We Use Your Information

4.1 To Provide Our Services — Process orders, manage accounts, deliver products, and process returns and refunds in coordination with our fulfilment suppliers.

4.2 To Improve Experience — Personalise your interaction, optimise our website, and improve customer support.

4.3 To Communicate — Send order updates, shipping notifications, return status updates, promotions, and service notifications.

4.4 To Administer Programs — Run contests, surveys, and promotions.

4.5 For Security and Fraud Prevention — Detect and prevent unauthorised activity.

4.6 Advertising and Analytics — We may use your information for advertising purposes, including personalised marketing, remarketing campaigns, and measuring ad performance. This may involve sharing limited information with trusted advertising partners, social media platforms, and analytics providers. You may opt out of targeted advertising by adjusting your browser or device settings or using opt-out tools provided by advertising networks.

5. Information from Third Parties

5.1 End-User Data — Information users provide publicly on social media or other platforms may be collected in accordance with your privacy settings.

5.2 Customer Data — We may receive data from third-party fraud detection services or public sources to support secure transactions.

6. Sharing Your Information

6.1 Fulfillment Partners and Suppliers — FR33DOM WELLNESS operates as a curated wellness retailer. Products are fulfilled and shipped directly to you by specialist suppliers on our behalf. To facilitate delivery, your name, shipping address, and order details are shared with the relevant fulfillment partner. Our partners receive only the information necessary to fulfill your order and are not permitted to use your data for any other purpose.

6.2 Other Third-Party Service Providers — Trusted partners assisting with website operation, payment processing, marketing, or analytics.

6.3 Business Transfers — In events like mergers or acquisitions, information may be transferred as part of assets.

6.4 Legal Requirements — Disclosure may occur when required by law or valid governmental request.

7. Cookies and Tracking

7.1 We use cookies, pixels, and similar technologies to improve your experience and analyse website performance.

7.2 You may refuse cookies via your browser settings, but some Service functionality may be affected.

7.3 Marketing and analytics cookies may track your activity across websites for advertising purposes, including remarketing campaigns.

8. Data Security

8.1 Sensitive information is transmitted via SSL encryption and stored securely.

8.2 Access to personal data is restricted to authorised personnel.

8.3 No method of transmission over the Internet is completely secure. We cannot guarantee absolute security.

9. Data Retention

9.1 Personal information is retained only as long as necessary for service provision, legal compliance, and fraud prevention.

9.2 Return and refund request data is retained for a minimum of 12 months following the resolution of the request.

10. Your Rights

10.1 Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Correct inaccuracies
  • Delete your information
  • Restrict processing
  • Object to certain processing activities
  • Request data portability

10.2 To exercise these rights, contact support@fr33domwellness.com.

11. Privacy of Minors Under 14 Years of Age

11.1 Our Service is not intended for individuals under 14 years of age.

11.2 We do not knowingly collect personal information from children under this age.

12. International Data Transfers

12.1 Your information may be transferred to and maintained on servers located outside your jurisdiction, including the USA.

12.2 Some of our fulfilment partners operate outside the United States, including Australia. Data shared with these partners for order fulfilment purposes is subject to this policy and is limited strictly to what is required to complete your order.

12.3 By using our Service, you consent to such transfers.

13. Links to Other Websites

13.1 Our Service may contain links to third-party websites that are not controlled by us.

13.2 We are not responsible for their content, privacy practices, or compliance.

14. Changes to This Privacy Policy

14.1 We may update this Privacy Policy periodically.

14.2 Changes take effect immediately upon posting. Continued use of our Service constitutes acceptance of the revised Policy.

15. Contact & Support

Email: support@fr33domwellness.com
Phone: +1 (901) 235 3331
Address: 848 Main Street, Suite 2, Billings, MT 59105, United States

Customer Service Hours (MST): Monday–Friday 9 AM–5 PM | Saturday 10 AM–4 PM | Sunday Closed

By using our Service, you agree to this Privacy Policy. For questions contact us at support@fr33domwellness.com or visit our Contact Page.