Shipping policy

FR33DOM Distribution LLC โ€” Effective 9th June 2026

1. Scope

This Shipping Policy Applies To All Orders Placed Through FR33DOM WELLNESS (FR33DOM Distribution LLC) Via www.fr33domwellness.com

We Primarily Ship Within The United States. Select Products Are Also Available For International Shipping To Australia, New Zealand, The United Kingdom, And Europe (Including Iceland, Norway, Switzerland, Liechtenstein, And Gibraltar). All International Customers Are Responsible For Any Applicable Import Duties, Taxes, And Customs Fees In Their Jurisdiction. Contact Us At support@fr33domwellness.com Before Placing An International Order To Confirm Product Availability And Shipping Costs.

2. Contact & Support

  • Email: support@fr33domwellness.com
  • Phone: +1 (901) 235 3331
  • Address: 848 Main Street, Suite 2, Billings, MT 59105, United States
  • Hours (MST): Mondayโ€“Friday 9 AMโ€“5 PM | Saturday 10 AMโ€“4 PM | Sunday Closed

3. Order Processing

3.1 Orders Are Manually Reviewed And Processed Within 1โ€“2 Business Days, Mondayโ€“Friday, Excluding Public Holidays.

3.2 Orders Placed Before 11 AM MST Begin Processing The Same Day.

3.3 Orders Placed On Weekends Or Public Holidays Begin Processing The Next Business Day.

3.4 You Will Receive An Order Confirmation Email Immediately After Purchase And A Shipping Notification With Tracking Details Once Your Order Dispatches.

4. Shipping Costs

4.1 Shipping Rates Vary By Product, Size, Weight, And Destination. Exact Costs Are Calculated At Checkout Before Order Confirmation.

4.2 There Are No Hidden Fees. What You See At Checkout Is What You Pay.

4.3 Shipping Costs Are The Responsibility Of The Customer.

5. Estimated Delivery

5.1 Estimated Delivery Within The United States Is 10 Business Days From The Date Of Shipment. Hyperbaric Oxygen Therapy Chambers Are Estimated At 10โ€“14 Business Days Due To Size And Freight Requirements.

5.2 International Delivery Windows Are Communicated Individually Before Order Confirmation.

5.3 Delivery Times Are Estimates Only And May Be Affected By Factors Outside Our Control Including Carrier Delays, Weather, And Public Holidays.

5.4 Large Or Heavy Items Shipped Via LTL Freight May Require Additional Lead Time. Estimated Delivery Windows For These Items Will Be Communicated Before Shipment Confirmation.

6. Shipping Methods & Carriers

6.1 Standard Orders Are Fulfilled Via USPS, UPS, Or FedEx Depending On Product Size And Destination.

6.2 Large, Heavy, Or Built-In Products โ€” Including Outdoor Kitchens, Saunas, Hyperbaric Chambers, And Similar Items โ€” Are Shipped Via LTL Freight Carriers.

6.3 Tracking Details Are Sent Via Email Once Your Order Ships.

6.4 All Shipments Are Insured Against Loss Or Damage In Transit.

7. Fulfilment

7.1 FR33DOM WELLNESS Is A Curated Wellness Retailer. We Partner With Authorized Specialist Suppliers And Distributors To Ship Products Directly To You. This Ensures You Receive Your Order In Optimal Condition, Direct From The Source, With Full Tracking And Insurance On Every Shipment.

7.2 Depending On The Product, Your Order May Ship Directly From A Supplier Warehouse Within The United States.

7.3 Some Products May Ship Separately If Your Order Contains Items From Multiple Suppliers. You Will Receive Individual Tracking Details For Each Shipment.

7.4 Estimated Shipping Timeframes May Vary Slightly By Product. Any Variation Will Be Communicated Before Your Order Is Confirmed.

8. Address Accuracy

8.1 Customers Are Responsible For Providing Accurate And Complete Shipping Information At Checkout.

8.2 FR33DOM WELLNESS Is Not Responsible For Delays Or Failed Deliveries Resulting From An Incorrect Address Provided By The Customer.

8.3 Additional Shipping Charges May Apply For Reshipment Due To Address Errors.

9. Delivery Issues

9.1 Delayed Or Lost Packages โ€” Contact Us Immediately If Your Order Has Not Arrived Within The Estimated Delivery Window. We Will Investigate With The Carrier And Arrange A Replacement Or Refund Upon Confirmation Of Loss.

9.2 Damaged Packages โ€” Inspect Your Order Upon Delivery And Report Any Damage Within 48 Hours With Photos Or Video Of The Packaging And Item. Refer To Our Return & Refund Policy For Next Steps.

9.3 Missing Items โ€” Report Within 48 Hours Of Delivery With Your Order Number And Details. Missing Items Will Be Reshipped Or Refunded.

10. International Orders

10.1 Select Products Are Available For International Shipping To Australia, New Zealand, The United Kingdom, And The European Economic Area (Including Iceland, Norway, Switzerland, Liechtenstein, And Gibraltar). All Other International Orders Are Considered On A Case-By-Case Basis. Contact Us Before Placing Your Order To Confirm Availability, Shipping Costs, And Estimated Delivery.

10.2 International Customers Are Responsible For All Import Duties, Taxes, Customs Fees, Or Other Government Charges Applicable In Their Jurisdiction.

10.3 FR33DOM WELLNESS Is Not Responsible For Delays Or Additional Charges Imposed By Customs Or Local Authorities.

10.4 Deliveries May Be Delayed Due To Customs Inspections Or Regulatory Processing Outside Our Control.

11. Order Cancellations

11.1 Orders May Be Cancelled Before Shipment For A Full Refund.

11.2 Made-To-Order And Custom Items Cannot Be Cancelled Once Confirmed With The Manufacturer.

11.3 Once An Order Has Shipped, Please Refer To Our Return & Refund Policy.

12. Policy Changes

12.1 FR33DOM WELLNESS Reserves The Right To Update This Shipping Policy At Any Time. Changes Take Effect Upon Posting To The Website.

12.2 We Recommend Reviewing This Policy Before Placing An Order.

By Placing An Order, You Agree To This Shipping Policy. For Questions Contact Us At support@fr33domwellness.com Or Visit Our Contact Page.